Installers please place this with the invoice when charged out to customers

END USER TERMS AND CONDITIONS OF SALE AND WARRANTY

* Any Kit/s, part/s sold sup­ply only are on the under­stand­ing that once fit­ted they will be inspected and cer­ti­fied safe to use by a qual­i­fied LPG fit­ter or tester
* The customer’s insur­ance com­pany must be noti­fied of the LPG con­ver­sion and any other mod­i­fi­ca­tions done to the vehi­cle.
* Cus­tomers should also check the vehi­cles war­ranty agree­ment terms and con­di­tions before buy­ing and/or fit­ting any equip­ment to a vehi­cle to see how the item will affect the war­ranty.
* For sup­ply only, Eco­Gas Pty Ltd (Eco­Gas) does not take any respon­si­bil­ity what­so­ever for any dam­age or injury caused through, fit­ting or incor­rect fit­ting, use or mis­use, installing or remov­ing of any parts of the equip­ment sup­plied
* Eco­Gas can pro­vide at an extra cost an Engine War­ranty for Heavy Com­mer­cial Vehi­cles up to $20,000 or 2 years, whichever occurs first. This 3rd party Engine War­ranty is sup­plied through Eco­Gas when sys­tem is installed by Eco­Gas autho­rised installers and only when a) only when the stated Engine War­ranty is entered into and paid for by the cus­tomer as noted on the order form, b) war­ranty form is con­firmed by the direc­tors of Eco­Gas and c) when war­ranty is taken out before cus­tomer dri­ves the vehi­cle.
* No fur­ther ver­bal or other writ­ten war­ranty exist other than what is stated within this agree­ment.
* Any infor­ma­tion or guides sup­plied with kit/s or part/s is sup­plied for infor­ma­tional use only it is not an instruc­tion or instal­la­tion man­ual and should not be treated as one.
* All cus­tomers must agree to these terms and con­di­tions before buy­ing or fit­ting any part/s or kit/s sup­plied and to have the vehi­cle tested for safety before any use by a qual­i­fied LPG tester.

Returns and Guar­an­tee Conditions

* Any item/s marked with (None) have no Guar­an­tee and are non return­able, Con­ver­tors, Injec­tors and ECU’s are cov­ered by manufacture’s guar­an­tee of 24 months & sub­ject to the fol­low­ing con­di­tions set out below and in the TERMS AND CONDITIONS Pol­icy which is avail­able on request from Eco­Gas or avail­able on the eco-gas.com.au web­site.
* This guar­an­tee does not cover dam­age caused by incor­rect fit­ting or use, acci­den­tal dam­age, mod­i­fi­ca­tions in any way or open­ing of unit.
* All faulty item/s must be returned to Eco­Gas Pty Ltd for inspec­tion to deter­mine if fault is cov­ered under the manufacture’s guar­an­tee terms & con­di­tions, No replace­ment item/s will be sent out prior to inspec­tion. Item/s will be repaired or replaced only if cov­ered by the manufacture’s guar­an­tee terms & con­di­tions, all car­riage charges are payable by the cus­tomer.
* No goods can be returned with­out a returns autho­ri­sa­tion from Eco­Gas Pty Ltd & must be returned within 7 work­ing days of pur­chase where a restock­ing charge of 25% will be deducted from the subto­tal as will be the fuel sav­ings that have been obtained from time of install, if any. Postage/delivery charges are Non Refund­able. No item/s will be accepted for a refund unless unused & in orig­i­nal pack­ag­ing. Any used or dam­aged item/s will not be accepted.
* Any item miss­ing or dam­aged in deliv­ery must be claimed within 3 days of receiv­ing the order. After 3 days no claim will be valid or accepted.
* No item/s can be returned, exchanged or replaced under manufacture’s guar­an­tee with­out proof of the orig­i­nal invoice or sales receipt.
* Should any part of the kit fail due to dirty or con­t­a­m­i­nated gas no parts or labour will be under guarantee.

———–

TERMS AND CONDITIONS (Returns and Refund) Pol­icy Con­tents: 1. INTRODUCTION AND OVERVIEW 2. RETURN PROCEDURES 2.1a DEAD ON ARRIVAL PRODUCT 2.1B DAMAGED IN TRANSIT PRODUCT 2.1C INCORRECTLY SHIPPED PRODUCT 2.1D FAULTY PRODUCT 2.2 MANUFACTURER’S RETURN POLICY 2.3 OPENED PRODUCT 2.4 NO RETURN BASIS PRODUCT 2.5 PROCESSING CREDITS/REFUNDS 3. MANUFACTURERS WARRANTY 4. NON-WARRANTY SERVICE AND REPAIRS 5. PRICES & PAYMENT 6. DELIVERY POLICY 7. YOUR ACCOUNT 8. PICTURES 9. PRIVACY 10.LIABILITY 11. CHANGES TO POLICIES 12. APPLICABLE LAW 1. INTRODUCTION AND OVERVIEW All prod­ucts pur­chased from Eco­Gas Sys­tems P/L (Eco­Gas) are sold on a “No Return Basis”, so please choose care­fully. We offer a return pol­icy on prod­ucts that are “Dead on Arrival”, “Dam­aged in Tran­sit” or “Incor­rectly Shipped”. Details of our “No Return Basis”, “Dead on Arrival”, “Dam­aged in Tran­sit” and “Incor­rectly Shipped” poli­cies are pro­vided below. Unless oth­er­wise spec­i­fied, the rights and ben­e­fits set out in this Terms and Con­di­tions (Returns) Pol­icy are addi­tional to all con­di­tions, war­ranties, guar­an­tees, rights, reme­dies and other terms expressed or implied under any manufacturer’s war­ranty. Details of our manufacturer’s war­ranty Terms and Con­di­tions (Returns) Pol­icy are set out below. Noth­ing in this Terms and Con­di­tions (Returns) Pol­icy excludes, or pur­ports to exclude, any war­ranties or con­di­tions expressed or implied by the Trade Prac­tices Act 1974 (Com­mon­wealth) or any other applic­a­ble leg­is­la­tion, that can­not be (or have not been) excluded by agree­ment. This Terms and Con­di­tions (Returns) Pol­icy must be read sub­ject to such war­ranties and con­di­tions, and all ref­er­ences in this Terms and Con­di­tions (Returns) Pol­icy to “statute” refer to statu­tory pro­vi­sions that can­not be (or have not been) excluded by agree­ment. Eco­Gas HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. This Returns and Refund Pol­icy forms part of, and is to be read in con­junc­tion with, Eco­Gas’ Deliv­ery and Pri­vacy Poli­cies. Eco­Gas may, at its sole option, revise any part of this Returns and Refund Pol­icy from time to time with­out notice. Prices and avail­abil­ity are sub­ject to change with­out notice. Typo­graph­i­cal, prod­uct descrip­tion, pric­ing, images and other errors are sub­ject to cor­rec­tion, even after orders and/or pay­ment are accepted. Eco­Gas does not guar­an­tee prod­uct com­pat­i­bil­ity. Under cer­tain cir­cum­stances, prod­ucts will not be eli­gi­ble for return, and not all prod­ucts that are eli­gi­ble for return are to be returned to Eco­Gas. Care­fully review all return poli­cies (below) before mak­ing your pur­chase. Ship­ping charges may apply and are not refund­able, except as oth­er­wise pro­vided under this Terms and Con­di­tions (Returns) Pol­icy, manufacturer’s war­ranty or other con­tract or statute.

If you still have ques­tions after read­ing our Terms and Con­di­tions (Returns) Pol­icy, please do not hes­i­tate to con­tact the Eco­Gas team.

2. RETURN PROCEDURES All goods to be returned, whether defec­tive or not, will require a Return Autho­ri­sa­tion Num­ber before they can be returned. To obtain a Return Autho­ri­sa­tion Num­ber, please con­tact the Eco­Gas team. You will need to sup­ply the fol­low­ing infor­ma­tion, most of which will be on your pack­ing slip or invoice before we can issue a Return Autho­ri­sa­tion Num­ber: • Name and con­tact details of orig­i­nal pur­chaser • Our order num­ber • Part num­ber of prod­uct to be returned • Date on pack­ing slip or invoice • Rea­son for return • Your name and con­tact details Each Return Autho­ri­sa­tion Num­ber is only valid for one (1) prod­uct and must match the prod­uct autho­rised for return. Return Autho­ri­sa­tion Num­bers are only valid for 7 days, so we must receive the returned prod­uct within this period; oth­er­wise, the return may not be accepted if it is returned as “Unopened Prod­uct”. It is the respon­si­bil­ity of the cus­tomer to ensure that all prod­ucts are suit­ably pack­aged in order to pre­vent dam­age dur­ing return ship­ping. The cus­tomer must not write on or attach labels to the prod­uct being returned; oth­er­wise, the return may not be accepted if it is returned as “Unopened Prod­uct”. A copy of the orig­i­nal pack­ing slip or invoice, or other proof of pur­chase, must be included with the returned prod­uct. If such proof of pur­chase is not pro­vided, we may only be able to offer a replace­ment prod­uct, or a refund. The Return Autho­ri­sa­tion Num­ber should be clearly vis­i­ble on the out­side of the product-shipping car­ton and addressed to the fol­low­ing address (unless oth­er­wise directed): Eco­Gas — Returns 26B Hilly Street Mort­lake NSW 2137 Aus­tralia. For “Dead on Arrival”, “Dam­aged in Tran­sit” or “Incor­rectly Shipped” prod­uct, Eco­Gas will arrange for the prod­uct to be picked up for return to Eco­Gas. The method might vary depend­ing on the prod­uct. For all other returns, sub­ject to any rights the cus­tomer might have under manufacturer’s war­ranty or oth­er­wise under con­tract or statute, the cus­tomer is respon­si­ble for all costs asso­ci­ated with return of the prod­uct to Eco­Gas and Eco­Gas will not pay or reim­burse any asso­ci­ated costs. Eco­Gas rec­om­mends that prod­ucts returned by post be sent by reg­is­tered or cer­ti­fied mail. Eco­Gas accepts no respon­si­bil­ity for loss or dam­age occur­ring in tran­sit on return to Eco­Gas. If a prod­uct is not “Dead on Arrival”, “Dam­aged in Tran­sit” or oth­er­wise return­able under this Terms and Con­di­tions (Returns) Pol­icy, and is not returned to us in the orig­i­nal unopened pack­ag­ing, it may be returned to you at your cost. Eco­Gas will test all prod­ucts returned as “Dead on Arrival” or “Dam­aged in Tran­sit” within 7 days of receipt into Eco­Gas pos­ses­sion. Some prod­ucts may need to be returned to the man­u­fac­turer for test­ing. If your prod­uct is in full work­ing con­di­tion or any defects or dam­age can be shown to have been caused after you took receipt of the prod­uct, it will be returned to you and you will be invoiced for the pro­cess­ing and freight costs asso­ci­ated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice. Unless stated oth­er­wise under this Terms and Con­di­tions (Returns) Pol­icy, any manufacturer’s war­ranty or other con­tact or statute, Eco­Gas reserves the right to refuse any returns that:

• are incom­plete or miss­ing parts; or • are not returned in their orig­i­nal packaging,

• show signs of phys­i­cal dam­age to the prod­uct or its pack­ag­ing. • do not include a valid Return Autho­ri­sa­tion Num­ber on the ship­ping label. • have an expired Return Autho­ri­sa­tion Num­ber. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return. Absolutely no refunds on turbo kits, inter­cool­ers, wheels, exhaust sys­tems, down pipes, brake kits, coil over kits, spe­cial orders or elec­tronic parts 2.1a Dead on Arrival Prod­uct In the event that you receive a prod­uct that is not in work­ing order, you should notify our Cus­tomer Ser­vice staff imme­di­ately upon receipt of the prod­uct. In the event that a prod­uct devel­ops a fault that appears to have been caused dur­ing its man­u­fac­ture or oth­er­wise prior to pur­chase (exclud­ing, for exam­ple, faults due to wil­ful dam­age, envi­ron­men­tal con­di­tions or cus­tomer mis­use post-purchase), you should con­tact the Eco­Gas team imme­di­ately upon notic­ing the fault so we can process the return as a “Dead on Arrival Prod­uct”. You will be issued with a Return Autho­ri­sa­tion Num­ber in accor­dance with the above pro­ce­dures. If pos­si­ble, you should pack­age and address the prod­uct for return in accor­dance with the above pro­ce­dures (see “Return Pro­ce­dures”). To min­imise pro­cess­ing time and poten­tial dif­fi­cul­ties in prov­ing the cause of dam­age, we rec­om­mend that all “Dead on Arrival Prod­ucts” be returned to Eco­Gas within 14 days of pur­chase. We will arrange for the prod­uct to be col­lected from you for return to Eco­Gas. If it is rea­son­ably deter­mined, by Eco­Gas or the man­u­fac­turer, that the prod­uct is not defec­tive, it will be returned to you and you will be invoiced a pro­cess­ing fee and freight costs asso­ci­ated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice. For prod­ucts which are deter­mined, by Eco­Gas or the man­u­fac­turer, to be “Dead on Arrival”, a credit will be issued for the orig­i­nal pur­chase price of the prod­uct returned and the freight costs asso­ci­ated with the ini­tial deliv­ery to you. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return. 2.1b Dam­aged in Tran­sit Prod­uct In the event that you receive a prod­uct that appears to have been “Dam­aged in Tran­sit” – that is, dam­aged in tran­sit from Eco­Gas to you – you should: • Refuse to accept deliv­ery of the prod­uct, • Direct the courier to “Return goods to sender” and • Con­tact the Eco­Gas team imme­di­ately. If you have already accepted deliv­ery, and then notice that the prod­uct appears to have been dam­aged in tran­sit, you should con­tact the Eco­Gas team imme­di­ately. You will be issued with a Return Autho­ri­sa­tion Num­ber in accor­dance with the above pro­ce­dures. If pos­si­ble, you should pack­age and address the prod­uct for return in accor­dance with the above pro­ce­dures (see “Return Pro­ce­dures”). To min­imise pro­cess­ing time and poten­tial dif­fi­cul­ties in prov­ing the cause of dam­age, we rec­om­mend that all “Dam­aged in Tran­sit Prod­ucts” be returned to Eco­Gas within 14 days of pur­chase. We will arrange for the prod­uct to be col­lected from you for return to Eco­Gas. If it is rea­son­ably deter­mined by Eco­Gas that the prod­uct has not been dam­aged in tran­sit, it will be returned to you and you will be invoiced a pro­cess­ing fee and freight costs asso­ci­ated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice. For prod­ucts which are deter­mined by Eco­Gas to be dam­aged in tran­sit, a credit will be issued for the orig­i­nal pur­chase price of prod­uct returned and the freight costs asso­ci­ated with the ini­tial deliv­ery to you. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return.

2.1c Incor­rectly Shipped Prod­uct In the event that you receive a prod­uct that is dif­fer­ent to the one ordered (“Incor­rectly Shipped Prod­uct”), you should con­tact the Eco­Gas team imme­di­ately upon receipt of the prod­uct. You will be issued with a Return Autho­ri­sa­tion Num­ber in accor­dance with the above pro­ce­dures. If pos­si­ble, you should pack­age and address the prod­uct for return in accor­dance with the above pro­ce­dures (see “Return Pro­ce­dures”). For all “Incor­rectly Shipped Prod­ucts”, a credit will be issued for the orig­i­nal pur­chase price of prod­uct returned and the freight costs asso­ci­ated with the ini­tial deliv­ery to you. We will arrange for the prod­uct to be col­lected from you for return to Eco­Gas. If it is found by Eco­Gas that the prod­uct was shipped cor­rectly (for exam­ple, where you have ordered the wrong prod­uct by mis­take), it will be returned to you unless validly returned under one of the other poli­cies con­tained in this Terms and Con­di­tions (Returns) Pol­icy. If it is returned to you, you will be invoiced a pro­cess­ing fee and freight costs asso­ci­ated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return. 2.1d Faulty Prod­uct In the event that the prod­uct you have received is faulty on receipt or devel­ops a fault, you may be able to return it under one of the “Dead on Arrival Prod­uct” or “Dam­aged in Tran­sit Prod­uct” pro­ce­dures above. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return. In such cases, the manufacturer’s war­ranty may also apply. Please refer to the pro­ce­dures below in rela­tion to man­u­fac­tur­ers’ war­ranties. 2.2 Manufacturer’s Return Pol­icy If man­u­fac­turer offers to accept opened prod­uct for return, then we will hon­our the manufacturer’s Terms and Con­di­tions (Returns) Pol­icy where it involves us as the retailer. The manufacturer’s Terms and Con­di­tions (Returns) Pol­icy will direct you to either: • return the prod­uct directly to the man­u­fac­turer, its agent or a third party ser­vice provider; or • return the prod­uct to the retailer from whom the prod­uct was orig­i­nally pur­chased. If the man­u­fac­turer directs you to return the prod­uct to the man­u­fac­turer, agent or a third party, then you should arrange for the prod­uct to be returned as directed and oth­er­wise in accor­dance with the manufacturer’s Terms and Con­di­tions (Returns) Pol­icy. The man­u­fac­turer will then organ­ise any refund, repair or replace­ment payable under the pol­icy. If the man­u­fac­turer directs you to return the prod­uct to us as the retailer, then you should con­tact the Eco­Gas team at least 7 days before the expi­ra­tion date spec­i­fied by the man­u­fac­turer; oth­er­wise, the return may not be autho­rised in some cir­cum­stances. You will be issued with a Return Autho­ri­sa­tion Num­ber in accor­dance with the above pro­ce­dures, but you should spec­ify that the goods are being returned under the manufacturer’s Terms and Con­di­tions (Returns) Pol­icy. You should also pro­vide any addi­tional infor­ma­tion that may be required under the manufacturer’s Terms and Con­di­tions (Returns) Pol­icy. Where pos­si­ble (and to the extent con­sis­tent with the manufacturer’s Terms and Con­di­tions (Returns) Pol­icy), • You will need to pack­age and address the prod­uct for return in accor­dance with the above pro­ce­dures (see “Return Pro­ce­dures”) and • You will need to arrange for return deliv­ery of the prod­uct to Eco­Gas at the address listed in the above procedures.

Eco­Gas will not pay or reim­burse any costs asso­ci­ated with a customer-organised ship­ment unless it agrees to do so or is required to do so under this Terms and Con­di­tions (Returns) Pol­icy. The prod­uct should be received by our ware­house within the period spec­i­fied by the Man­u­fac­turer; oth­er­wise, the return may not be autho­rised in some

cir­cum­stances. For prod­ucts which are validly returned under man­u­fac­tur­ers return pol­icy, a credit will be issued for the orig­i­nal pur­chase price of prod­uct returned less any freight costs asso­ci­ated with the ini­tial deliv­ery to you and the return deliv­ery. If the prod­uct has not been validly returned under manufacturer’s return pol­icy (or any other pol­icy described in this Terms and Con­di­tions (Returns) Pol­icy), it will be returned to you and you will be invoiced a pro­cess­ing fee and freight costs asso­ci­ated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return. The fol­low­ing para­graphs must be read sub­ject to any con­di­tions, exclu­sions or qual­i­fi­ca­tions con­tained in this Terms and Con­di­tions (Returns) Pol­icy, manufacturer’s war­ranty or any other con­tract or statute. No war­ranty, or pay­ment of war­ranty, or pay­ment of war­ranty work per­formed, by a third party, will be accept UNLESS:

a) Prior agree­ment has been given in writ­ing by Eco­Gas, and
b) Eco­Gas has been asked to diag­nose the issue or con­cern BEFORE war­ranty work has been commenced.

If war­ranty has been accepted by Eco­Gas then the fol­low­ing pay­ments can be claimed by the repairer on the basis of $66.00AUD per hour:

 Exchange con­ver­tor (whichever brand or type) — .75 of 1 hour
 Exchange of Elec­tronic Injec­tor — .10 of 1 hour
 Exchange of ECU — .10 of 1 hour
 Exchange of Lock Off Dri­ver Box — .10 of 1 hour

We will not pay war­ranty under any cir­cum­stances for tun­ing of the sys­tem or replace­ment jets etc. 2.3 Opened Prod­uct We will not accept any opened prod­uct for return unless the prod­uct is return­able under the express terms of this Terms and Con­di­tions (Returns) Pol­icy, or under manufacturer’s war­ranty or other con­tract or statute. Exam­ples of con­di­tions under which we would accept opened prod­uct are: • “Dead on Arrival” or “Dam­aged in Tran­sit” prod­uct. • Prod­uct which devel­ops a fault due to a cause occur­ring prior to pur­chase. • Prod­uct that could be con­sid­ered to be not of mer­chantable qual­ity. • Prod­uct that fails to per­form to the manufacturer’s spec­i­fi­ca­tions. • Prod­uct that fails to per­form as adver­tised. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return. If a return is accepted by Eco­Gas a restock­ing fee of 25% of the invoice cost of the item will be applied and payable BEFORE Eco­Gas accepts the return. 2.4 No Return Basis Prod­uct The term “No Return Basis” means that, unless the prod­uct is “Dead on Arrival”, or “Dam­aged in Tran­sit”, “Incor­rectly Shipped” or oth­er­wise return­able under manufacturer’s war­ranty or other con­tract or statute, the prod­uct will not be accepted for return. Exam­ples of con­di­tions under which we would accept “No Return Basis” prod­uct are:

• “Dead on Arrival” or “Dam­aged in Tran­sit” prod­uct. • Prod­uct that could rea­son­ably be con­sid­ered to be not of mer­chantable quality.

• Prod­uct that fails to per­form to the manufacturer’s spec­i­fi­ca­tions. • Prod­uct that fails to per­form as adver­tised. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct or con­t­a­m­i­nated gas will pre­vent a prod­uct being accepted for return. 2.5 Pro­cess­ing Credits/Refunds A credit note will nor­mally be issued within 7 days of us receiv­ing the goods returned in accor­dance with this Terms and Con­di­tions (Returns) Pol­icy, with the excep­tion of goods that are not obvi­ously faulty and may require test­ing. Where a prod­uct is returned because you believe it is faulty and the fault can­not be observed by our inter­nal test­ing, the prod­uct may need to be tested by the man­u­fac­turer. In such cases, the test­ing process may result in delays of up to 28 days before we can deter­mine whether a credit note will be issued. The credit note which is issued can then be used as a pay­ment against future pur­chases or con­verted to a refund. We will only issue refunds on request. For your secu­rity, all refunds will be made either by cash, cheque, or by apply­ing a credit against the credit card used for the orig­i­nal pur­chase. The actual method of refund will depend upon the pay­ment method used for the orig­i­nal pur­chase. In some cir­cum­stances, we may elect that a replace­ment prod­uct or repair is suf­fi­cient rem­edy instead of a full refund. This elec­tion will be at our sole dis­cre­tion, but will only occur after con­sul­ta­tion with you and in accor­dance with rel­e­vant war­ranties, other con­tracts and statutes. If we elect to have a prod­uct replaced or repaired, we will do this at our cost and return the prod­uct (or its replace­ment) to you promptly; in these cir­cum­stances, we will still refund your freight costs. 3. MANUFACTURER’S WARRANTY With the excep­tion of prod­ucts that are clearly marked as “Ex-Demo”, “Ex-Rental”, soiled, sec­ond hand, imper­fect or dam­aged, all prod­ucts, unless noted oth­er­wise, are sold with a full manufacturer’s war­ranty. The war­ranty peri­ods and ser­vice lev­els vary by man­u­fac­turer and prod­uct. The fol­low­ing para­graphs must be read sub­ject to any con­di­tions, exclu­sions or qual­i­fi­ca­tions con­tained in this Terms and Con­di­tions (Returns) Pol­icy, manufacturer’s war­ranty or any other con­tract or statute. No war­ranty, or pay­ment of war­ranty, or pay­ment of war­ranty work per­formed, by a third party, will be accept UNLESS:

c) Prior agree­ment has been given in writ­ing by Eco­Gas, and
d) Eco­Gas has been asked to diag­nose the issue or con­cern BEFORE war­ranty work has been commenced.

If war­ranty has been accepted by Eco­Gas then the fol­low­ing pay­ments can be claimed by the repairer on the basis of $66.00AUD per hour:

*

Exchange con­ver­tor (whichever brand or type) — .75 of 1 hour

o Exchange of Elec­tronic Injec­tor — .10 of 1 hour
o Exchange of ECU — .10 of 1 hour
o Exchange of Lock Off Dri­ver Box — .10 of 1 hour

We will not pay war­ranty under any cir­cum­stances for tun­ing of the sys­tem or replace­ment jets etc. All claims for war­ranty ser­vice out­side 14 days should, in the first instance, be directed to the man­u­fac­turer or their autho­rised ser­vice cen­tre or agent. If the man­u­fac­turer directs you to return the prod­uct to us as the retailer, then you must con­tact the Eco­Gas team within 14 days of first notic­ing the prob­lem for which you are claim­ing ser­vice under war­ranty, and at least 14 days before the expi­ra­tion of the war­ranty period spec­i­fied by the man­u­fac­turer oth­er­wise we may not be able to autho­rise a return.

You will be issued with a Return Autho­ri­sa­tion Num­ber in accor­dance with the above pro­ce­dures, but you will need to spec­ify that the goods are being returned under the manufacturer’s war­ranty. You should also pro­vide any addi­tional infor­ma­tion that may be required under the “Manufacturer’s War­ranty” pro­ce­dures set out in this Terms and Con­di­tions (Returns) Pol­icy. If pos­si­ble, you should pack­age and address the prod­uct for return in accor­dance with the above pro­ce­dures (see “Return Pro­ce­dures”). You will need to arrange for return deliv­ery of the prod­uct to the address listed in the above pro­ce­dures. Eco­Gas will not pay, nor reim­burse any costs asso­ci­ated with a customer-organised ship­ment under manufacturer’s war­ranty. The prod­uct must be received by our ware­house at least 7 days prior to expi­ra­tion of the manufacturer’s war­ranty period so as to allow suf­fi­cient time for the prod­uct to be returned to the man­u­fac­turer before the expi­ra­tion of the war­ranty period. Upon receipt of the prod­uct, Eco­Gas will return the prod­uct to the man­u­fac­turer or its autho­rised ser­vice Cen­tre or agent for repair/ or replace­ment. The prod­uct will be repaired/ or replaced at the sole dis­cre­tion of the man­u­fac­turer. Should the man­u­fac­turer deter­mine that the fault is not cov­ered by the manufacturer’s war­ranty, then we will advise you of the quoted repair costs and ask if you wish to pro­ceed with the repair. If you decide not to pro­ceed with the repair, the man­u­fac­turer may charge you an inspec­tion fee. Once the prod­uct is returned to Eco­Gas by the man­u­fac­turer or its autho­rised ser­vice cen­tre or agent, we will arrange return deliv­ery of the prod­uct to you. For prod­ucts where the man­u­fac­turer has deter­mined that the fault is not cov­ered by the manufacturer’s war­ranty, we require pay­ment of the manufacturer’s ser­vice charges and any costs asso­ci­ated with pro­cess­ing of the return prior to return­ing the prod­uct to you. If you have prob­lems con­tact­ing the man­u­fac­turer or its autho­rised ser­vice cen­tre or agent, then please con­tact the Eco­Gas team so that we can assist you with your war­ranty claim. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct or con­t­a­m­i­nated gas will pre­vent a prod­uct being accepted for return. If a return is accepted by Eco­Gas a restock­ing fee of 25% of the invoice cost of the item will be applied and payable BEFORE Eco­Gas accepts the return. A copy of the End User Terms and Con­di­tions must have been sup­plied with the Eco­Gas equip­ment so that the end user is fully aware of the War­ranty of the Eco­Gas Prod­ucts. NB. All and any third party equip­ment war­ranty such as tanks, must be taken up by the orig­i­nal sup­plier or man­u­fac­turer. Eco­Gas does not pro­vide war­ranty for items such as these. 4. NON-WARRANTY SERVICE AND REPAIRS All claims for Ser­vice not cov­ered by any kind of war­ranty should, in the first instance, be directed to the man­u­fac­turer or its autho­rised ser­vice cen­tre or agent. If the man­u­fac­turer directs you to return the prod­uct to us as the retailer, then you must con­tact the Eco­Gas team. You will be issued with a Return Autho­ri­sa­tion Num­ber in accor­dance with the above pro­ce­dures, but you will need to spec­ify that the goods are being returned for “Non-Warranty Ser­vice or Repairs”. You will need to pack­age and address the prod­uct for return in accor­dance with the above pro­ce­dures (see “Return Pro­ce­dures”). You will need to arrange for return deliv­ery of the prod­uct to the address listed in the above pro­ce­dures. Eco­Gas will not pay or reim­burse any costs asso­ci­ated with a customer-organised ship­ment for Non-Warranty Ser­vice or Repairs. Upon receipt of the prod­uct, Eco­Gas will return the prod­uct to the man­u­fac­turer or its autho­rised ser­vice cen­tre or agent for repair. The prod­uct will be repaired at the sole dis­cre­tion of the man­u­fac­turer. Once the man­u­fac­turer has deter­mined a repair cost, we will advise you of the quoted repair costs and ask if you wish to pro­ceed with the repair. If you decide not to pro­ceed with the repair, the man­u­fac­turer may charge you an inspec­tion fee. Once the prod­uct is returned to Eco­Gas from by the man­u­fac­turer or its autho­rised ser­vice cen­tre or agent, we will arrange return deliv­ery of the prod­uct to you. We require pay­ment of the manufacturer’s ser­vice charges and any costs asso­ci­ated with pro­cess­ing of the return prior to return­ing the prod­uct to you. If you have prob­lems con­tact­ing the man­u­fac­turer or its autho­rised ser­vice cen­tre or agent, then please con­tact the Eco­Gas team so that we can assist in get­ting your prod­uct repaired. 5. PRICES & PAYMENT

For each order, you must pay: the applic­a­ble price for the rel­e­vant goods con­firmed by Eco­Gas; and the deliv­ery and han­dling fee (if spec­i­fied) on the pro­forma invoice or tax invoice (whichever is rel­e­vant) at that time.

For each offline order or quantity-based order, we will advise you of total order amount before the order is processed and then nego­ti­ate the most appro­pri­ate pay­ment method. Your order and credit card details are safe and secure. We do not accept or store any credit card details. Credit card infor­ma­tion is pro­vided directly to Secure Pay Secure Pay­ment Gate­way. Secure Pay use encoded Secure Sock­ets Layer (SSL) tech­nol­ogy, an encryp­tion pro­to­col that pro­tects data as it trav­els over the Inter­net. We only accept pay­ments using CASH EFT or Credit cards. We are unable to accept COD charges. Pay­ment must be cleared before the goods are dis­patched. We reserve the right to request addi­tional infor­ma­tion under cer­tain cir­cum­stances to ensure the secu­rity of our cus­tomers credit card details and to ensure we are not the vic­tims of credit card fraud. If you place an order by credit card you may be requested to sup­ply addi­tional iden­ti­fi­ca­tion to val­i­date your iden­tity before the order is processed. 6. DELIVERY POLICY Our com­pre­hen­sive deliv­ery pol­icy is avail­able by request from Eco­Gas. 7. YOUR ACCOUN­TYou agree to take respon­si­bil­ity for the safe­keep­ing of your user name and pass­word. You are liable if your user name or pass­word is used by an unau­tho­rised per­son. You agree to release and indem­nify Eco­Gas in con­nec­tion with any use (whether autho­rised or unau­tho­rised) of your user name or pass­word. Eco­Gas may sus­pend or can­cel your account at any time with­out prior notice. 8. PICTURES Eco­Gas aims to include up-to-date pic­tures of all of the goods on this web site. How­ever, our pic­ture of the goods may dif­fer from the actual goods. 9. PRIVACY Eco­Gas will com­ply with the Eco­Gas Pri­vacy Pol­icy. Eco­Gas will not reveal your per­sonal infor­ma­tion to exter­nal organ­i­sa­tions except for the pur­poses of ful­fill­ing your order. 10. LIABILITY Any lia­bil­ity of Eco­Gas in con­nec­tion with goods or ser­vices sup­plied to you will, sub­ject to any non-excludable lia­bil­ity for breach of con­di­tions or war­ranties implied by leg­is­la­tion and to the max­i­mum extent per­mit­ted by law, at the elec­tion of Eco­Gas be lim­ited to: i. in rela­tion to goods, the replace­ment of the goods or the sup­ply of equiv­a­lent goods; and ii. in rela­tion to ser­vices, the sup­ply­ing of the ser­vices again or the pay­ment of the cost of hav­ing the ser­vices sup­plied again. 11. CHANGES TO POLICIES Each order is gov­erned by our return and refund, pri­vacy and deliv­ery poli­cies cur­rent when the order is placed. Eco­Gas may add to, delete or oth­er­wise change these poli­cies with­out notice. It is your respon­si­bil­ity to read and under­stand our poli­cies each time you place an order. 12. APPLICABLE LAW All pur­chases under this web site and these terms and con­di­tions are sub­ject to the laws of New South Wales, Australia.

Please don’t hes­i­tate to con­tact the Eco­Gas team if you require clar­i­fi­ca­tion of any aspect of our Returns and Refund Pol­icy
TERMS AND CONDITIONS (Returns and Refund) Pol­icy Con­tents: 1. INTRODUCTION AND OVERVIEW 2. RETURN PROCEDURES 2.1a DEAD ON ARRIVAL PRODUCT 2.1B DAMAGED IN TRANSIT PRODUCT 2.1C INCORRECTLY SHIPPED PRODUCT 2.1D FAULTY PRODUCT 2.2 MANUFACTURER’S RETURN POLICY 2.3 OPENED PRODUCT 2.4 NO RETURN BASIS PRODUCT 2.5 PROCESSING CREDITS/REFUNDS 3. MANUFACTURERS WARRANTY 4. NON-WARRANTY SERVICE AND REPAIRS 5. PRICES & PAYMENT 6. DELIVERY POLICY 7. YOUR ACCOUNT 8. PICTURES 9. PRIVACY 10. LIABILITY 11. CHANGES TO POLICIES 12. APPLICABLE LAW 1. INTRODUCTION AND OVERVIEW All prod­ucts pur­chased from Eco­Gas Sys­tems P/L (Eco­Gas) are sold on a “No Return Basis”, so please choose care­fully. We offer a return pol­icy on prod­ucts that are “Dead on Arrival”, “Dam­aged in Tran­sit” or “Incor­rectly Shipped”. Details of our “No Return Basis”, “Dead on Arrival”, “Dam­aged in Tran­sit” and “Incor­rectly Shipped” poli­cies are pro­vided below. Unless oth­er­wise spec­i­fied, the rights and ben­e­fits set out in this Terms and Con­di­tions (Returns) Pol­icy are addi­tional to all con­di­tions, war­ranties, guar­an­tees, rights, reme­dies and other terms expressed or implied under any manufacturer’s war­ranty. Details of our manufacturer’s war­ranty Terms and Con­di­tions (Returns) Pol­icy are set out below. Noth­ing in this Terms and Con­di­tions (Returns) Pol­icy excludes, or pur­ports to exclude, any war­ranties or con­di­tions expressed or implied by the Trade Prac­tices Act 1974 (Com­mon­wealth) or any other applic­a­ble leg­is­la­tion, that can­not be (or have not been) excluded by agree­ment. This Terms and Con­di­tions (Returns) Pol­icy must be read sub­ject to such war­ranties and con­di­tions, and all ref­er­ences in this Terms and Con­di­tions (Returns) Pol­icy to “statute” refer to statu­tory pro­vi­sions that can­not be (or have not been) excluded by agree­ment. Eco­Gas HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. This Returns and Refund Pol­icy forms part of, and is to be read in con­junc­tion with, Eco­Gas’ Deliv­ery and Pri­vacy Poli­cies. Eco­Gas may, at its sole option, revise any part of this Returns and Refund Pol­icy from time to time with­out notice. Prices and avail­abil­ity are sub­ject to change with­out notice. Typo­graph­i­cal, prod­uct descrip­tion, pric­ing, images and other errors are sub­ject to cor­rec­tion, even after orders and/or pay­ment are accepted. Eco­Gas does not guar­an­tee prod­uct com­pat­i­bil­ity. Under cer­tain cir­cum­stances, prod­ucts will not be eli­gi­ble for return, and not all prod­ucts that are eli­gi­ble for return are to be returned to Eco­Gas. Care­fully review all return poli­cies (below) before mak­ing your pur­chase. Ship­ping charges may apply and are not refund­able, except as oth­er­wise pro­vided under this Terms and Con­di­tions (Returns) Pol­icy, manufacturer’s war­ranty or other con­tract or statute.
If you still have ques­tions after read­ing our Terms and Con­di­tions (Returns) Pol­icy, please do not hes­i­tate to con­tact the Eco­Gas team.
2. RETURN PROCEDURES All goods to be returned, whether defec­tive or not, will require a Return Autho­ri­sa­tion Num­ber before they can be returned. To obtain a Return Autho­ri­sa­tion Num­ber, please con­tact the Eco­Gas team. You will need to sup­ply the fol­low­ing infor­ma­tion, most of which will be on your pack­ing slip or invoice before we can issue a Return Autho­ri­sa­tion Num­ber: • Name and con­tact details of orig­i­nal pur­chaser • Our order num­ber • Part num­ber of prod­uct to be returned • Date on pack­ing slip or invoice • Rea­son for return • Your name and con­tact details Each Return Autho­ri­sa­tion Num­ber is only valid for one (1) prod­uct and must match the prod­uct autho­rised for return. Return Autho­ri­sa­tion Num­bers are only valid for 7 days, so we must receive the returned prod­uct within this period; oth­er­wise, the return may not be accepted if it is returned as “Unopened Prod­uct”. It is the respon­si­bil­ity of the cus­tomer to ensure that all prod­ucts are suit­ably pack­aged in order to pre­vent dam­age dur­ing return ship­ping. The cus­tomer must not write on or attach labels to the prod­uct being returned; oth­er­wise, the return may not be accepted if it is returned as “Unopened Prod­uct”. A copy of the orig­i­nal pack­ing slip or invoice, or other proof of pur­chase, must be included with the returned prod­uct. If such proof of pur­chase is not pro­vided, we may only be able to offer a replace­ment prod­uct, or a refund. The Return Autho­ri­sa­tion Num­ber should be clearly vis­i­ble on the out­side of the product-shipping car­ton and addressed to the fol­low­ing address (unless oth­er­wise directed): Eco­Gas — Returns 26B Hilly Street Mort­lake NSW 2137 Aus­tralia. For “Dead on Arrival”, “Dam­aged in Tran­sit” or “Incor­rectly Shipped” prod­uct, Eco­Gas will arrange for the prod­uct to be picked up for return to Eco­Gas. The method might vary depend­ing on the prod­uct. For all other returns, sub­ject to any rights the cus­tomer might have under manufacturer’s war­ranty or oth­er­wise under con­tract or statute, the cus­tomer is respon­si­ble for all costs asso­ci­ated with return of the prod­uct to Eco­Gas and Eco­Gas will not pay or reim­burse any asso­ci­ated costs. Eco­Gas rec­om­mends that prod­ucts returned by post be sent by reg­is­tered or cer­ti­fied mail. Eco­Gas accepts no respon­si­bil­ity for loss or dam­age occur­ring in tran­sit on return to Eco­Gas. If a prod­uct is not “Dead on Arrival”, “Dam­aged in Tran­sit” or oth­er­wise return­able under this Terms and Con­di­tions (Returns) Pol­icy, and is not returned to us in the orig­i­nal unopened pack­ag­ing, it may be returned to you at your cost. Eco­Gas will test all prod­ucts returned as “Dead on Arrival” or “Dam­aged in Tran­sit” within 7 days of receipt into Eco­Gas pos­ses­sion. Some prod­ucts may need to be returned to the man­u­fac­turer for test­ing. If your prod­uct is in full work­ing con­di­tion or any defects or dam­age can be shown to have been caused after you took receipt of the prod­uct, it will be returned to you and you will be invoiced for the pro­cess­ing and freight costs asso­ci­ated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice. Unless stated oth­er­wise under this Terms and Con­di­tions (Returns) Pol­icy, any manufacturer’s war­ranty or other con­tact or statute, Eco­Gas reserves the right to refuse any returns that:
• are incom­plete or miss­ing parts; or • are not returned in their orig­i­nal pack­ag­ing,
• show signs of phys­i­cal dam­age to the prod­uct or its pack­ag­ing. • do not include a valid Return Autho­ri­sa­tion Num­ber on the ship­ping label. • have an expired Return Autho­ri­sa­tion Num­ber. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return. Absolutely no refunds on turbo kits, inter­cool­ers, wheels, exhaust sys­tems, down pipes, brake kits, coil over kits, spe­cial orders or elec­tronic parts 2.1a Dead on Arrival Prod­uct In the event that you receive a prod­uct that is not in work­ing order, you should notify our Cus­tomer Ser­vice staff imme­di­ately upon receipt of the prod­uct. In the event that a prod­uct devel­ops a fault that appears to have been caused dur­ing its man­u­fac­ture or oth­er­wise prior to pur­chase (exclud­ing, for exam­ple, faults due to wil­ful dam­age, envi­ron­men­tal con­di­tions or cus­tomer mis­use post-purchase), you should con­tact the Eco­Gas team imme­di­ately upon notic­ing the fault so we can process the return as a “Dead on Arrival Prod­uct”. You will be issued with a Return Autho­ri­sa­tion Num­ber in accor­dance with the above pro­ce­dures. If pos­si­ble, you should pack­age and address the prod­uct for return in accor­dance with the above pro­ce­dures (see “Return Pro­ce­dures”). To min­imise pro­cess­ing time and poten­tial dif­fi­cul­ties in prov­ing the cause of dam­age, we rec­om­mend that all “Dead on Arrival Prod­ucts” be returned to Eco­Gas within 14 days of pur­chase. We will arrange for the prod­uct to be col­lected from you for return to Eco­Gas. If it is rea­son­ably deter­mined, by Eco­Gas or the man­u­fac­turer, that the prod­uct is not defec­tive, it will be returned to you and you will be invoiced a pro­cess­ing fee and freight costs asso­ci­ated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice. For prod­ucts which are deter­mined, by Eco­Gas or the man­u­fac­turer, to be “Dead on Arrival”, a credit will be issued for the orig­i­nal pur­chase price of the prod­uct returned and the freight costs asso­ci­ated with the ini­tial deliv­ery to you. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return. 2.1b Dam­aged in Tran­sit Prod­uct In the event that you receive a prod­uct that appears to have been “Dam­aged in Tran­sit” – that is, dam­aged in tran­sit from Eco­Gas to you – you should: • Refuse to accept deliv­ery of the prod­uct, • Direct the courier to “Return goods to sender” and • Con­tact the Eco­Gas team imme­di­ately. If you have already accepted deliv­ery, and then notice that the prod­uct appears to have been dam­aged in tran­sit, you should con­tact the Eco­Gas team imme­di­ately. You will be issued with a Return Autho­ri­sa­tion Num­ber in accor­dance with the above pro­ce­dures. If pos­si­ble, you should pack­age and address the prod­uct for return in accor­dance with the above pro­ce­dures (see “Return Pro­ce­dures”). To min­imise pro­cess­ing time and poten­tial dif­fi­cul­ties in prov­ing the cause of dam­age, we rec­om­mend that all “Dam­aged in Tran­sit Prod­ucts” be returned to Eco­Gas within 14 days of pur­chase. We will arrange for the prod­uct to be col­lected from you for return to Eco­Gas. If it is rea­son­ably deter­mined by Eco­Gas that the prod­uct has not been dam­aged in tran­sit, it will be returned to you and you will be invoiced a pro­cess­ing fee and freight costs asso­ci­ated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice. For prod­ucts which are deter­mined by Eco­Gas to be dam­aged in tran­sit, a credit will be issued for the orig­i­nal pur­chase price of prod­uct returned and the freight costs asso­ci­ated with the ini­tial deliv­ery to you. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return.
2.1c Incor­rectly Shipped Prod­uct In the event that you receive a prod­uct that is dif­fer­ent to the one ordered (“Incor­rectly Shipped Prod­uct”), you should con­tact the Eco­Gas team imme­di­ately upon receipt of the prod­uct. You will be issued with a Return Autho­ri­sa­tion Num­ber in accor­dance with the above pro­ce­dures. If pos­si­ble, you should pack­age and address the prod­uct for return in accor­dance with the above pro­ce­dures (see “Return Pro­ce­dures”). For all “Incor­rectly Shipped Prod­ucts”, a credit will be issued for the orig­i­nal pur­chase price of prod­uct returned and the freight costs asso­ci­ated with the ini­tial deliv­ery to you. We will arrange for the prod­uct to be col­lected from you for return to Eco­Gas. If it is found by Eco­Gas that the prod­uct was shipped cor­rectly (for exam­ple, where you have ordered the wrong prod­uct by mis­take), it will be returned to you unless validly returned under one of the other poli­cies con­tained in this Terms and Con­di­tions (Returns) Pol­icy. If it is returned to you, you will be invoiced a pro­cess­ing fee and freight costs asso­ci­ated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return. 2.1d Faulty Prod­uct In the event that the prod­uct you have received is faulty on receipt or devel­ops a fault, you may be able to return it under one of the “Dead on Arrival Prod­uct” or “Dam­aged in Tran­sit Prod­uct” pro­ce­dures above. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return. In such cases, the manufacturer’s war­ranty may also apply. Please refer to the pro­ce­dures below in rela­tion to man­u­fac­tur­ers’ war­ranties. 2.2 Manufacturer’s Return Pol­icy If man­u­fac­turer offers to accept opened prod­uct for return, then we will hon­our the manufacturer’s Terms and Con­di­tions (Returns) Pol­icy where it involves us as the retailer. The manufacturer’s Terms and Con­di­tions (Returns) Pol­icy will direct you to either: • return the prod­uct directly to the man­u­fac­turer, its agent or a third party ser­vice provider; or • return the prod­uct to the retailer from whom the prod­uct was orig­i­nally pur­chased. If the man­u­fac­turer directs you to return the prod­uct to the man­u­fac­turer, agent or a third party, then you should arrange for the prod­uct to be returned as directed and oth­er­wise in accor­dance with the manufacturer’s Terms and Con­di­tions (Returns) Pol­icy. The man­u­fac­turer will then organ­ise any refund, repair or replace­ment payable under the pol­icy. If the man­u­fac­turer directs you to return the prod­uct to us as the retailer, then you should con­tact the Eco­Gas team at least 7 days before the expi­ra­tion date spec­i­fied by the man­u­fac­turer; oth­er­wise, the return may not be autho­rised in some cir­cum­stances. You will be issued with a Return Autho­ri­sa­tion Num­ber in accor­dance with the above pro­ce­dures, but you should spec­ify that the goods are being returned under the manufacturer’s Terms and Con­di­tions (Returns) Pol­icy. You should also pro­vide any addi­tional infor­ma­tion that may be required under the manufacturer’s Terms and Con­di­tions (Returns) Pol­icy. Where pos­si­ble (and to the extent con­sis­tent with the manufacturer’s Terms and Con­di­tions (Returns) Pol­icy), • You will need to pack­age and address the prod­uct for return in accor­dance with the above pro­ce­dures (see “Return Pro­ce­dures”) and • You will need to arrange for return deliv­ery of the prod­uct to Eco­Gas at the address listed in the above pro­ce­dures.
Eco­Gas will not pay or reim­burse any costs asso­ci­ated with a customer-organised ship­ment unless it agrees to do so or is required to do so under this Terms and Con­di­tions (Returns) Pol­icy. The prod­uct should be received by our ware­house within the period spec­i­fied by the Man­u­fac­turer; oth­er­wise, the return may not be autho­rised in some
cir­cum­stances. For prod­ucts which are validly returned under man­u­fac­tur­ers return pol­icy, a credit will be issued for the orig­i­nal pur­chase price of prod­uct returned less any freight costs asso­ci­ated with the ini­tial deliv­ery to you and the return deliv­ery. If the prod­uct has not been validly returned under manufacturer’s return pol­icy (or any other pol­icy described in this Terms and Con­di­tions (Returns) Pol­icy), it will be returned to you and you will be invoiced a pro­cess­ing fee and freight costs asso­ci­ated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return. The fol­low­ing para­graphs must be read sub­ject to any con­di­tions, exclu­sions or qual­i­fi­ca­tions con­tained in this Terms and Con­di­tions (Returns) Pol­icy, manufacturer’s war­ranty or any other con­tract or statute. No war­ranty, or pay­ment of war­ranty, or pay­ment of war­ranty work per­formed, by a third party, will be accept UNLESS:
a) Prior agree­ment has been given in writ­ing by Eco­Gas, and
b) Eco­Gas has been asked to diag­nose the issue or con­cern BEFORE war­ranty work has been com­menced.
If war­ranty has been accepted by Eco­Gas then the fol­low­ing pay­ments can be claimed by the repairer on the basis of $66.00AUD per hour:
 Exchange con­ver­tor (whichever brand or type) — .75 of 1 hour
 Exchange of Elec­tronic Injec­tor — .10 of 1 hour
 Exchange of ECU — .10 of 1 hour
 Exchange of Lock Off Dri­ver Box — .10 of 1 hour
We will not pay war­ranty under any cir­cum­stances for tun­ing of the sys­tem or replace­ment jets etc. 2.3 Opened Prod­uct We will not accept any opened prod­uct for return unless the prod­uct is return­able under the express terms of this Terms and Con­di­tions (Returns) Pol­icy, or under manufacturer’s war­ranty or other con­tract or statute. Exam­ples of con­di­tions under which we would accept opened prod­uct are: • “Dead on Arrival” or “Dam­aged in Tran­sit” prod­uct. • Prod­uct which devel­ops a fault due to a cause occur­ring prior to pur­chase. • Prod­uct that could be con­sid­ered to be not of mer­chantable qual­ity. • Prod­uct that fails to per­form to the manufacturer’s spec­i­fi­ca­tions. • Prod­uct that fails to per­form as adver­tised. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct may pre­vent a prod­uct being accepted for return. If a return is accepted by Eco­Gas a restock­ing fee of 25% of the invoice cost of the item will be applied and payable BEFORE Eco­Gas accepts the return. 2.4 No Return Basis Prod­uct The term “No Return Basis” means that, unless the prod­uct is “Dead on Arrival”, or “Dam­aged in Tran­sit”, “Incor­rectly Shipped” or oth­er­wise return­able under manufacturer’s war­ranty or other con­tract or statute, the prod­uct will not be accepted for return. Exam­ples of con­di­tions under which we would accept “No Return Basis” prod­uct are:
• “Dead on Arrival” or “Dam­aged in Tran­sit” prod­uct. • Prod­uct that could rea­son­ably be con­sid­ered to be not of mer­chantable qual­ity.
• Prod­uct that fails to per­form to the manufacturer’s spec­i­fi­ca­tions. • Prod­uct that fails to per­form as adver­tised. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct or con­t­a­m­i­nated gas will pre­vent a prod­uct being accepted for return. 2.5 Pro­cess­ing Credits/Refunds A credit note will nor­mally be issued within 7 days of us receiv­ing the goods returned in accor­dance with this Terms and Con­di­tions (Returns) Pol­icy, with the excep­tion of goods that are not obvi­ously faulty and may require test­ing. Where a prod­uct is returned because you believe it is faulty and the fault can­not be observed by our inter­nal test­ing, the prod­uct may need to be tested by the man­u­fac­turer. In such cases, the test­ing process may result in delays of up to 28 days before we can deter­mine whether a credit note will be issued. The credit note which is issued can then be used as a pay­ment against future pur­chases or con­verted to a refund. We will only issue refunds on request. For your secu­rity, all refunds will be made either by cash, cheque, or by apply­ing a credit against the credit card used for the orig­i­nal pur­chase. The actual method of refund will depend upon the pay­ment method used for the orig­i­nal pur­chase. In some cir­cum­stances, we may elect that a replace­ment prod­uct or repair is suf­fi­cient rem­edy instead of a full refund. This elec­tion will be at our sole dis­cre­tion, but will only occur after con­sul­ta­tion with you and in accor­dance with rel­e­vant war­ranties, other con­tracts and statutes. If we elect to have a prod­uct replaced or repaired, we will do this at our cost and return the prod­uct (or its replace­ment) to you promptly; in these cir­cum­stances, we will still refund your freight costs. 3. MANUFACTURER’S WARRANTY With the excep­tion of prod­ucts that are clearly marked as “Ex-Demo”, “Ex-Rental”, soiled, sec­ond hand, imper­fect or dam­aged, all prod­ucts, unless noted oth­er­wise, are sold with a full manufacturer’s war­ranty. The war­ranty peri­ods and ser­vice lev­els vary by man­u­fac­turer and prod­uct. The fol­low­ing para­graphs must be read sub­ject to any con­di­tions, exclu­sions or qual­i­fi­ca­tions con­tained in this Terms and Con­di­tions (Returns) Pol­icy, manufacturer’s war­ranty or any other con­tract or statute. No war­ranty, or pay­ment of war­ranty, or pay­ment of war­ranty work per­formed, by a third party, will be accept UNLESS:
c) Prior agree­ment has been given in writ­ing by Eco­Gas, and
d) Eco­Gas has been asked to diag­nose the issue or con­cern BEFORE war­ranty work has been com­menced.
If war­ranty has been accepted by Eco­Gas then the fol­low­ing pay­ments can be claimed by the repairer on the basis of $66.00AUD per hour:
 Exchange con­ver­tor (whichever brand or type) — .75 of 1 hour
 Exchange of Elec­tronic Injec­tor — .10 of 1 hour
 Exchange of ECU — .10 of 1 hour
 Exchange of Lock Off Dri­ver Box — .10 of 1 hour
We will not pay war­ranty under any cir­cum­stances for tun­ing of the sys­tem or replace­ment jets etc. All claims for war­ranty ser­vice out­side 14 days should, in the first instance, be directed to the man­u­fac­turer or their autho­rised ser­vice cen­tre or agent. If the man­u­fac­turer directs you to return the prod­uct to us as the retailer, then you must con­tact the Eco­Gas team within 14 days of first notic­ing the prob­lem for which you are claim­ing ser­vice under war­ranty, and at least 14 days before the expi­ra­tion of the war­ranty period spec­i­fied by the man­u­fac­turer oth­er­wise we may not be able to autho­rise a return.
You will be issued with a Return Autho­ri­sa­tion Num­ber in accor­dance with the above pro­ce­dures, but you will need to spec­ify that the goods are being returned under the manufacturer’s war­ranty. You should also pro­vide any addi­tional infor­ma­tion that may be required under the “Manufacturer’s War­ranty” pro­ce­dures set out in this Terms and Con­di­tions (Returns) Pol­icy. If pos­si­ble, you should pack­age and address the prod­uct for return in accor­dance with the above pro­ce­dures (see “Return Pro­ce­dures”). You will need to arrange for return deliv­ery of the prod­uct to the address listed in the above pro­ce­dures. Eco­Gas will not pay, nor reim­burse any costs asso­ci­ated with a customer-organised ship­ment under manufacturer’s war­ranty. The prod­uct must be received by our ware­house at least 7 days prior to expi­ra­tion of the manufacturer’s war­ranty period so as to allow suf­fi­cient time for the prod­uct to be returned to the man­u­fac­turer before the expi­ra­tion of the war­ranty period. Upon receipt of the prod­uct, Eco­Gas will return the prod­uct to the man­u­fac­turer or its autho­rised ser­vice Cen­tre or agent for repair/ or replace­ment. The prod­uct will be repaired/ or replaced at the sole dis­cre­tion of the man­u­fac­turer. Should the man­u­fac­turer deter­mine that the fault is not cov­ered by the manufacturer’s war­ranty, then we will advise you of the quoted repair costs and ask if you wish to pro­ceed with the repair. If you decide not to pro­ceed with the repair, the man­u­fac­turer may charge you an inspec­tion fee. Once the prod­uct is returned to Eco­Gas by the man­u­fac­turer or its autho­rised ser­vice cen­tre or agent, we will arrange return deliv­ery of the prod­uct to you. For prod­ucts where the man­u­fac­turer has deter­mined that the fault is not cov­ered by the manufacturer’s war­ranty, we require pay­ment of the manufacturer’s ser­vice charges and any costs asso­ci­ated with pro­cess­ing of the return prior to return­ing the prod­uct to you. If you have prob­lems con­tact­ing the man­u­fac­turer or its autho­rised ser­vice cen­tre or agent, then please con­tact the Eco­Gas team so that we can assist you with your war­ranty claim. Please note that events such as wil­ful dam­age, mis­use, unau­tho­rised repair or tam­per­ing with a prod­uct or con­t­a­m­i­nated gas will pre­vent a prod­uct being accepted for return. If a return is accepted by Eco­Gas a restock­ing fee of 25% of the invoice cost of the item will be applied and payable BEFORE Eco­Gas accepts the return. A copy of the End User Terms and Con­di­tions must have been sup­plied with the Eco­Gas equip­ment so that the end user is fully aware of the War­ranty of the Eco­Gas Prod­ucts. NB. All and any third party equip­ment war­ranty such as tanks, must be taken up by the orig­i­nal sup­plier or man­u­fac­turer. Eco­Gas does not pro­vide war­ranty for items such as these. 4. NON-WARRANTY SERVICE AND REPAIRS All claims for Ser­vice not cov­ered by any kind of war­ranty should, in the first instance, be directed to the man­u­fac­turer or its autho­rised ser­vice cen­tre or agent. If the man­u­fac­turer directs you to return the prod­uct to us as the retailer, then you must con­tact the Eco­Gas team. You will be issued with a Return Autho­ri­sa­tion Num­ber in accor­dance with the above pro­ce­dures, but you will need to spec­ify that the goods are being returned for “Non-Warranty Ser­vice or Repairs”. You will need to pack­age and address the prod­uct for return in accor­dance with the above pro­ce­dures (see “Return Pro­ce­dures”). You will need to arrange for return deliv­ery of the prod­uct to the address listed in the above pro­ce­dures. Eco­Gas will not pay or reim­burse any costs asso­ci­ated with a customer-organised ship­ment for Non-Warranty Ser­vice or Repairs. Upon receipt of the prod­uct, Eco­Gas will return the prod­uct to the man­u­fac­turer or its autho­rised ser­vice cen­tre or agent for repair. The prod­uct will be repaired at the sole dis­cre­tion of the man­u­fac­turer. Once the man­u­fac­turer has deter­mined a repair cost, we will advise you of the quoted repair costs and ask if you wish to pro­ceed with the repair. If you decide not to pro­ceed with the repair, the man­u­fac­turer may charge you an inspec­tion fee. Once the prod­uct is returned to Eco­Gas from by the man­u­fac­turer or its autho­rised ser­vice cen­tre or agent, we will arrange return deliv­ery of the prod­uct to you. We require pay­ment of the manufacturer’s ser­vice charges and any costs asso­ci­ated with pro­cess­ing of the return prior to return­ing the prod­uct to you. If you have prob­lems con­tact­ing the man­u­fac­turer or its autho­rised ser­vice cen­tre or agent, then please con­tact the Eco­Gas team so that we can assist in get­ting your prod­uct repaired. 5. PRICES & PAYMENT
For each order, you must pay: the applic­a­ble price for the rel­e­vant goods con­firmed by Eco­Gas; and the deliv­ery and han­dling fee (if spec­i­fied) on the pro­forma invoice or tax invoice (whichever is rel­e­vant) at that time.
For each offline order or quantity-based order, we will advise you of total order amount before the order is processed and then nego­ti­ate the most appro­pri­ate pay­ment method. Your order and credit card details are safe and secure. We do not accept or store any credit card details. Credit card infor­ma­tion is pro­vided directly to Secure Pay Secure Pay­ment Gate­way. Secure Pay use encoded Secure Sock­ets Layer (SSL) tech­nol­ogy, an encryp­tion pro­to­col that pro­tects data as it trav­els over the Inter­net. We only accept pay­ments using CASH EFT or Credit cards. We are unable to accept COD charges. Pay­ment must be cleared before the goods are dis­patched. We reserve the right to request addi­tional infor­ma­tion under cer­tain cir­cum­stances to ensure the secu­rity of our cus­tomers credit card details and to ensure we are not the vic­tims of credit card fraud. If you place an order by credit card you may be requested to sup­ply addi­tional iden­ti­fi­ca­tion to val­i­date your iden­tity before the order is processed. 6. DELIVERY POLICY Our com­pre­hen­sive deliv­ery pol­icy is avail­able by request from Eco­Gas. 7. YOUR ACCOUNT You agree to take respon­si­bil­ity for the safe­keep­ing of your user name and pass­word. You are liable if your user name or pass­word is used by an unau­tho­rised per­son. You agree to release and indem­nify Eco­Gas in con­nec­tion with any use (whether autho­rised or unau­tho­rised) of your user name or pass­word. Eco­Gas may sus­pend or can­cel your account at any time with­out prior notice. 8. PICTURES Eco­Gas aims to include up-to-date pic­tures of all of the goods on this web site. How­ever, our pic­ture of the goods may dif­fer from the actual goods. 9. PRIVACY Eco­Gas will com­ply with the Eco­Gas Pri­vacy Pol­icy. Eco­Gas will not reveal your per­sonal infor­ma­tion to exter­nal organ­i­sa­tions except for the pur­poses of ful­fill­ing your order. 10. LIABILITY Any lia­bil­ity of Eco­Gas in con­nec­tion with goods or ser­vices sup­plied to you will, sub­ject to any non-excludable lia­bil­ity for breach of con­di­tions or war­ranties implied by leg­is­la­tion and to the max­i­mum extent per­mit­ted by law, at the elec­tion of Eco­Gas be lim­ited to: i. in rela­tion to goods, the replace­ment of the goods or the sup­ply of equiv­a­lent goods; and ii. in rela­tion to ser­vices, the sup­ply­ing of the ser­vices again or the pay­ment of the cost of hav­ing the ser­vices sup­plied again. 11. CHANGES TO POLICIES Each order is gov­erned by our return and refund, pri­vacy and deliv­ery poli­cies cur­rent when the order is placed. Eco­Gas may add to, delete or oth­er­wise change these poli­cies with­out notice. It is your respon­si­bil­ity to read and under­stand our poli­cies each time you place an order. 12. APPLICABLE LAW All pur­chases under this web site and these terms and con­di­tions are sub­ject to the laws of New South Wales, Aus­tralia.
Please don’t hes­i­tate to con­tact the Eco­Gas team if you require clar­i­fi­ca­tion of any aspect of our Returns and Refund Policy